Conflict is an inherent part of human interaction, from small disagreements to large blowout disputes. In the technology realm, having conflict management skills can make a significant positive impact on daily operations. Being a leader in any organization is no easy task. Not only are leaders responsible for their actions, and the ramifications thereof, they are also responsible for the behavior and actions of their team members.
There will be times that there will be conflict in the workplace, which could, if left unchecked, threaten to derail the productivity and profitability of the organization, and the morale of the team. This is where handling conflicts as a leader and management skills come to the fore.
Importance of business conflict management
Effectively managing friction is important for many reasons, such as building and maintaining strong client relationships, ensuring smooth internal operations, and developing a positive work environment.
Having to deal with conflict on a regular basis puts an enormous strain on workers and can quickly lead to high turnover rates. The solution is simple: arm leadership with successful ways to properly handle all kinds of interpersonal friction to reduce stress and angst in the workforce. Here are the top seven qualities to focus on.
Conflict resolution strategies
Regardless of whether you’re confronted with a business disagreement or one that’s personal, political, or emotional in nature, here’s a look at few conflict resolution strategies that can peacefully and constructively settle disputes, nurture your company’s culture, and keep your staff on task.
Communication
One of the important aspect of conflict management skills is articulating thoughts and concerns while also being open to feedback and differing perspectives. Nonverbal communication, such as body language and tone, also plays a significant role. To reduce misunderstandings and ambiguity, communicate your intentions and desires to not just one party, but rather every employee and as such all parties involved in the work environment. Ask what your colleagues need to work their best, and do your part to meet their needs.
Importance to listening
Being able to clearly understand clients, colleagues, or partners is one of the important skill to develop. Allowing the other party to express their concerns fully lets them feel heard, which can alleviate a majority of the tension. Ask questions when the other person is finished to ensure clarity but be mindful not to mock or tease. Even good relationships can be damaged by ill-timed comments or jokes.
Emotional intelligence
Understanding and managing feelings is crucial. Management needs to be aware of their own emotions and those of others involved in the conflict, without a “right-or-wrong” mindset. Empathizing with others and making decisions that consider everyone’s feelings (when possible) is usually the best avenue.
Problem solving
Effective conflict resolution requires identifying the root cause of the issue and finding answers that address the underlying concerns. Neutral positioning and effective problem solving skills are essential for finding mutually beneficial resolutions, especially if emotions are high between the parties.
Observation
Observation is the key to effective conflict management. When a leader observes a conflict, one can understand it better and find solutions that work for both parties. Remaining impartial is the skills required to be a practical observer will vary depending on the type of conflict you are dealing with.
Patience
Disagreements can be frustrating and emotionally charged. Remaining calm and collected throughout the process is a critical trait. Paradoxically, if something is time-sensitive, carving out time to weigh the options instead of jumping to a quick fix will usually result in a better outcome.
Impartial view
Remaining objective and unbiased when resolving conflicts, remembering not to take sides. By being objective builds trust and credibility in the resolution process.
Confidence
Confidence is important, maintaining an attitude of surety that the issue will be solved helps create an atmosphere conducive to productive discussions and actual problem solving. Staying positive that a resolution will be found by working together can defuse tension and encourage cooperation between everyone involved.
How to use conflict management skills?
The initial step in conflict resolution is to prevent escalation. Effective leaders remain composed, avoid personal attacks, and focus on addressing the issues at hand rather than assigning blame or pointing fingers. After listening to all sides, good leaders analyze the situation to pinpoint the root cause of the conflict. Identifying the core issue is crucial for finding effective and fair solutions.
Once the true cause has been uncovered, encourage all the parties involved to brainstorm solutions together. The goal is to find a resolution that meets everyone’s needs to the best extent possible.
Benefits of effective conflict management
The skillful handling of interpersonal problems can turn a disgruntled client into a loyal one. When customers feel comfortable they are more likely to continue the partnership. Customers prefers someone who handles the true indicator of an organization’s character and values.
Internally, having a leadership team equipped with the right skills to address conflict leads to better collaboration, increased productivity, and higher job satisfaction among employees. Employee feeling comfortable coming to management with challenges and concerns can help resolve the problems before they turn disastrous.
